FAQ
Answers before you create your film
Everything couples ask about ordering a personalized animated love story with VidToPixar.
What is VidToPixar?+
We turn your real photos into a personalized Pixar-style 3D animated love story film — a memorable anniversary or wedding gift video delivered digitally.
How fast is delivery?+
Digital delivery within 24 hours to the email you provide, after we receive complete photos and story details.
How much does it cost?+
From $30: 60 seconds $30, 90 seconds $40, 120 seconds $50. Two characters are included; additional people are $5 each (up to 8).
What’s included with music?+
60s and 90s include cinematic background music only (no custom song). 120s includes a FREE personalized love song from your story plus background music.
Do you offer a money-back guarantee?+
Yes — 100% money-back. Cancel before production for a full refund; after production we revise first, and if you’re still unhappy you can still get a full refund. See the Refund Policy.
Are revisions included?+
Yes. Unlimited revisions are included so likeness and creative details feel right.
What photos should I send?+
Clear, well-lit face photos (and full-body if possible) plus a few relationship moments. Better references help us turn photos into animation that looks like you.
How are photos used and stored?+
Only to fulfill your order. We do not sell or share them for ads. Photos are deleted within 30 days of completion (see Privacy Policy).
How do I pay?+
Secure checkout via Stripe. Depending on availability you may pay with Visa, Mastercard, Amex, PayPal, Apple Pay, or Google Pay.
Is there physical shipping?+
No. Films are digital only. See our Shipping / Digital Delivery page.
How do I track my order?+
Delivery updates go to your email. You can also use the Track Order page or contact support.
Where is VidToPixar based?+
Rua Angola 16, Olival Basto 2620-067, Portugal. Email support@vidtopixar.com.
Still need help? Contact us · Refund policy · Start your order