VidToPixar

Privacy

Your story stays private

GDPR-minded transparency about data we use to create your personalized animated love story — including photos, payments, and cookies.

Who we are

VidToPixar (“we”, “us”) provides personalized Pixar-style 3D animated films from customer photos. Business address: Rua Angola 16, Olival Basto 2620-067, Portugal. Contact: support@vidtopixar.com.

What data we collect

  • Order details: name/email, story text, occasion, preferences, and film length selection.
  • Photos & media: images you upload so we can design characters and scenes.
  • Payment data: processed by Stripe (we do not store full card numbers).
  • Technical data: basic device/browser info and cookies needed to run the site and admin session.

Why we process data

  • To fulfill your order and deliver your digital film by email within 24 hours.
  • To provide revisions, support, and refunds under our guarantee.
  • To process payments and prevent fraud (legitimate interests / contract).
  • To comply with legal accounting and dispute obligations.

Stripe as payment processor

Payments are handled by Stripe, which acts as an independent payment service provider / processor. Card details are submitted directly to Stripe. See Stripe’s Privacy Policy. We may receive limited payment metadata (e.g. last4, brand, status) for order records. Accepted methods may include Visa, Mastercard, American Express, PayPal, Apple Pay, and Google Pay where available.

Photos — use and retention

Photos are used only to fulfill your order. We do not sell or share your photos for advertising. After your film is completed and delivered, customer photos are deleted within 30 days, unless a longer retention is required for an open revision, refund, or legal dispute.

Cookies (basic)

We use essential cookies for site functionality (for example, keeping you signed into the admin area). We do not run invasive advertising trackers on the marketing site by default. If analytics cookies are added later, we will update this policy.

Data sharing

We share data only with processors needed to run the service (e.g. Stripe for payments, email delivery providers, hosting). We do not sell personal data.

Your rights (GDPR)

If you are in the EEA/UK, you may have rights to:

  • Access, correct, or delete your personal data
  • Restrict or object to certain processing
  • Data portability for information you provided
  • Withdraw consent where processing is consent-based
  • Lodge a complaint with a supervisory authority

To exercise rights, email support@vidtopixar.com.

International transfers

Our entity is based in Portugal (EU). Some processors (including Stripe) may process data in other countries with appropriate safeguards.

Contact

Privacy questions: support@vidtopixar.com · Imprint · Contact

Last updated: October 5, 2026.